Professional standards
Code of Conduct
The standards expected of care professionals while representing We Care Recruitment Agency.
Everyone representing We Care Recruitment Agency should act lawfully, safely and professionally, while protecting the dignity, rights and wellbeing of the people they support.
Core standards
Dignity and respect
Treat every person as an individual. Respect their choices, privacy, culture, identity and right to be heard.
Safe practice
Follow agreed care plans, risk controls, assignment instructions and the provider’s policies. Work only within your competence.
Safeguarding
Remain alert to abuse, neglect, exploitation and unsafe practice. Report concerns promptly through the correct route.
Professional boundaries
Maintain appropriate relationships. Do not misuse trust, accept inappropriate gifts or create conflicts of interest.
Confidentiality
Protect personal information and discuss it only with authorised people for a legitimate care or safeguarding purpose.
Reliability
Attend agreed shifts on time, follow absence procedures and communicate immediately if a problem could affect the service.
Equality and inclusion
Do not discriminate. Support people fairly and challenge behaviour that undermines dignity, equality or inclusion.
Honesty and accountability
Keep records accurately, declare mistakes or concerns and cooperate with reasonable reviews or investigations.
Conduct during an assignment
- Use respectful language and communicate clearly with the person receiving support, colleagues and the provider.
- Follow infection prevention, health and safety, moving and handling, medication and incident-reporting procedures relevant to the role.
- Do not attend work while impaired by alcohol, illegal drugs or any condition that makes safe practice impossible.
- Do not photograph, record or share information about people, colleagues or services without proper authority.
- Use social media responsibly and never post confidential or identifying information connected with an assignment.
- Raise any uncertainty about duties, competence or instructions before proceeding.
Concerns about conduct
Concerns will be considered fairly and proportionately. Depending on the circumstances, this may include seeking information, notifying the relevant provider, pausing or ending an assignment, or making a report where the law or safeguarding duties require it.